New UK data protection complaint handling requirements are now in force, creating additional obligations for organisations that process personal data. Under the Data (Use and Access) Act 2025, organisations must provide a clear process for individuals to submit data protection complaints, acknowledge complaints within 30 days and respond appropriately without undue delay. These requirements came into effect on 19 June 2026.
New Data Protection Complaint Requirements
The new legislation requires all organisations to implement a formal complaints handling process for data protection matters. Businesses must ensure complaints are investigated, documented and resolved while keeping individuals informed throughout the process. This strengthens accountability and supports better governance practices.
Compliance Support for ISO Certification
For organisations maintaining ISO 27001 or ISO 9001 certification, these changes reinforce the importance of documented processes, continual improvement and effective compliance management. Professional compliance support and ISO consulting can help businesses review existing procedures, close compliance gaps and remain audit-ready as regulatory expectations continue to evolve.
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