Overview
Compliance Managers (CMG LTD) are committed to protecting your privacy and providing you with a positive experience on our websites and in using our products and services (“Solution” or “Solutions”).
This Privacy Statement applies to CMG LTD websites and Solutions that link to or reference this Statement and describes how we handle personal information and the choices available to you regarding collection, use, access, and how to update and correct your personal information. Additional information on our personal information practices may be provided in offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection. Certain CMG LTD websites may have their own privacy statement that describes how we handle personal information for those websites specifically.
Why do we collect your personal information?
We may collect data, including personal information, about you as you use our websites and Solutions and interact with us. “Personal information” is any information that can be used to identify an individual, and may include name, address, email address, phone number, login information (account number, password) or marketing preferences. If we link other data with your personal information, we will treat that linked data as personal information.
We collect information to help fulfil our contractual obligations whilst managing your account:
- To deliver products and services relevant to you (account creation, enabling the use of certain features of our solutions, provision of telephony services);
- To provide customer service;
- To enable a smooth billing process;
- Providing support to resolve technical issues;
- To communicate with you electronically regarding security, privacy, and administrative issues relating to your use. For example, if we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our websites, by sending an email, or otherwise contacting you;
- To manage our network and help us run our business
We may also collect information:
- So we can tell you about our products and services, however we will only do this where there is a legitimate interest to do so
- Where there is a legal requirement process data
Occasionally we may hold other personal information when you utilise our call recording services. In this case, we will only hold the data that you allow during the usage of our service – the user remains in control of the information being stored.
You can edit your communication preferences at any time by emailing:
info@compliancemanagers.co.uk
Third party information
If you choose to provide CMG LTD with a third party’s personal information (such as name, email, and phone number), you represent that you have the third party’s permission to do so. Examples include extension numbers of employees or the use of call recording functionality.
Access to and accuracy of your personal information
We need your help in keeping your personal information accurate and up to date. We provide a number of options to access, correct, suppress, or delete your personal information:
- You can view or edit your personal information by emailing info@compliancemanagers.co.uk
- You can view and edit your personal information in the portals to which we provide you access
- If you need additional assistance, or help with accessing, correcting, suppressing, or deleting your personal information, please feel free to contact us directly. We make good faith efforts to honor reasonable requests to access, delete, update, suppress, or correct your data. We will respond to your request within 30 days. If we are unable to honor your request, we will provide you with an explanation.
Your choices and selecting your communication preferences
We give you the choice of receiving a variety of information related to our solutions. You can manage your communication preferences through the following methods:
- By following the instructions included in each promotional email from us to unsubscribe from that particular mailing.
- By sending us an email message to info@compliancemanagers.co.uk, or by mail to: CMG LTD, 1 Coldbath Square, London EC1R 5HL.
Please be sure to include your name, email address, and specific, relevant information about the material you no longer wish to receive.
These choices do not apply to service notifications or other required communications that are considered part of contractual solutions, which you may receive periodically unless you stop using or cancel the solution in accordance with its terms and conditions.
By using our websites, solutions, or otherwise providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use. For example, if we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our websites, by sending an email, or otherwise contacting you.
Sharing your personal information
We may share your personal information with third parties for the purposes of operating our business, delivering, improving, and customising our solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law or otherwise with your consent.
We may share personal information in the following ways:
- Within CMG LTD for purposes of data processing or storage.
- With business partners, service vendors, authorised third-party agents, or contractors to provide a requested Solution, service or transaction. Examples include, but are not limited to: provision of telephony services, processing of orders and credit card transactions, hosting websites and providing customer support.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
- In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation or legal process.
- With law enforcement officials, government authorities, or other third parties as necessary to comply with legal process or meet national security requirements; protect the rights, property, or safety of CMG LTD, its business partners, you, or others; or as otherwise required by applicable law.
- In aggregated, anonymised, and/or de-identified form which cannot reasonably be used to identify you.
- If we otherwise notify you and you consent to the sharing.
Security of your personal information
We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Statement. CMG LTD implements physical, administrative, and technical safeguards designed to protect your personal information from unauthorised access, use, or disclosure. We also contractually require that our suppliers protect such information from unauthorised access, use, and disclosure.
Retention of your personal information
We will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.
Call Recording
CMG LTD act as a data processor for call recordings. Call recordings often contain personal information shared over the phone. CMG LTD does not and will not access this information apart from when carrying out diagnostic and maintenance tests.
Use of cookies and other web technologies
Like many websites, CMG LTD uses automatic data collection tools, such as cookies, embedded web links, and web beacons. These tools collect certain standard information that your browser sends to our website. Examples include your browser type and the address of the website from which you arrived at our website.
They may also collect information about:
- Your Internet Protocol (IP) address. This is a number automatically assigned to your computer or device whenever you connect to the Internet. It is a unique address assigned by your Internet service provider or IT department on a TCP/IP network. Among other things, the IP address allows web servers to locate and identify your device.
- Clickstream behavior. This includes, for example, the pages you view and the links you click on our site. These tools help make your visit to our website easier, more efficient, and more valuable by providing you with a customized experience and recognizing you when you return.
Linked websites
We may provide links to other third-party websites and services that are outside our control and not covered by this Privacy Statement. We encourage you to review the privacy statements posted on those websites (and all websites) you visit.
Children’s privacy
CMG LTD encourages parents and guardians to take an active role in their children’s online activities. CMG LTD does not knowingly collect personal information from children. If you believe that we may have collected personal information from someone under the applicable age of consent without proper consent, please let us know by emailing info@compliancemanagers.co.uk or by calling 0203 488 5878 and we will take appropriate measures to investigate and address the issue promptly.
How to contact us
We value your opinions. Should you have questions or comments related to this Privacy Statement, please email us at info@compliancemanagers.co.uk or call us on 0203 488 5878.
Updates to this privacy statement
We may update this Privacy Statement from time to time. If we modify our Privacy Statement, we will post the revised version here, with an updated revision date. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Statement, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.
